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FAQs

How do I know when my material is due?

Please select My Account, enter your library card number and PIN to login and then click on the Checkouts tab to see the list of materials you have checked and when they are due.




I do not know my PIN, how do I find out what it is?

To find out what your PIN is call 260-421-1200, x4011 and staff will assist you with this.  You will be asked for your library card number during this call.




How do I see if I owe any fines on my account?

Please select My Account, enter your library card number and PIN to login and then click on the Fines tab to see the list of bills owed.




What does is mean when my status is Delinquent?

This means you overdue items and/or have unpaid bills.  It can be as few as one overdue item or as little as $.01 owed.




What is an Accruing Fine? ​

When an item is overdue an estimated fine amount accrues each day the item is overdue until it reaches the maximum fine amount ($5.00/ 7-day and 21-day loans or $6.00/ express items) or until the overdue item is returned.




What does it mean when my account is BLOCKED?

This means there are either billed and/or accruing fines/fees on your library account that total $15.00 or more. You must pay below $15.00 to borrow, renew or place holds.




What does it mean when my account is BARRED?


This means the library needs to obtain information from you or get information to you.  You must speak with a staff member at the checkout desk or call 260-421-1200, x4011 to discuss the matter.



What does it mean when an account indicates Collection Agency?

This indicates because you owed fees of $35.00 or more for ten or more days your account was referred for collection.  You must pay in full to borrow, renew or place holds. If you wish to speak with our collection supervisor about your account, you may call 421-1242.  You may leave a message if she is not available, and she will get back to you as soon as possible.




I am sure I returned material that shows checked out on my account.  What should I do?

You may call 421-1200, x4011 and staff will assist you with this issue.  You may, also, discuss this with staff on your next visit to the library.




How do I know if I have any holds ready for pickup?

Please select My Account on the library home page, enter your library card number and PIN to login and then click on the Holds tab to see the list of holds ready for pickup and those not yet available.




How do I renew my material?
  • You select My Account on the library home page, enter your library card number and PIN to login and then click on the Checkouts tab to see the list of checkouts.You may then select the items you wish to renew or renew everything checked out.
  • You may also call 421-1240 to renew using our automated renewal system.You will need to know your library card number and your PIN.
  • You may also renew using the ACPL app if installed on your iPhone or Android.
  • You may renew at any of our libraries.
  • If there is a hold on an item, you cannot renew it.  You may not renew material that has reached the renewal limit: 5 times for 21-day and holdable 7-day checkouts.



How do I change my address, email address, or phone number on my account?

You may call 421-1200, x4011 and staff will assist you with this issue.  You may, also, discuss this with staff on your next visit to the library.




How do I change my PIN?

Please select My Account, enter your library card number and PIN to login and then click on the Personal Information tab.  Once you enter your current PIN, you may change to another 4 digit PIN of your choice.




I got a call from the library and I am not sure why, what should I do?

It may be that our automated notification system called to remind you of overdue items on your account or to inform you that you had a hold available.  You may select My Account, enter your library card number and PIN to login click on the Checkouts tab or Holds tab to verify this. Our notification system leaves a message when possible at your telephone number.  Other than that, it is difficult to determine why you may have been called.




Do you have a bookstore/booksale?

The Friends of the Allen County Public Library operate Twice Sold Tales bookstore in the lobby of Dunkin' Donuts at the Main library downtown during the hours of Dunkin' Donuts. Payment is made with Dunkin' Donuts staff. On bookshelves in the hallway outside of the Reader's Services department they also offer items for 25 cents (or 5 for a $1). Payment is with deposit into a cash box, so you must have exact change. The 25 cent book racks are open any time the Main Library is open.




Can I buy this book from you?

No. While the library does remove items from the collection and our Friends of the Library group will offer them for sale via the Twice Sold Tales bookstore, we cannot sell you a particular item still being used as part of our collection. As a tax-supported library, we are legally obligated to sell any unwanted items through a public sale, like a public auction, or give them to another nonprofit entity, like our Friends of the Library or Goodwill.  We cannot make a direct sale to you.

While it's possible that we would remove this title from our collection, it could be many years from now and would need to go through the process described above. This is true for items in storage, items where we own multiple copies, and genealogy books. We can offer to help you find sources for the title via other used bookstores. And you are welcome to purchase any items already removed from our collection that are offered for sale. Unfortunately, we cannot notify you if the item you want would ever be removed from our collection.