Confidentiality:
Library patron records are confidential. This includes any information you provide
to us by email, including your email address.
By Indiana law and library board policy, all records relating to library patrons
and their use of library materials and services are strictly confidential.
Response time:
You may email us at any time and we
will respond as soon as possible. If you need immediate assistance (such as materials
for pickup on the same day of inquiry), we suggest you phone us at (260)
421-1200.
We are committed to replying to all Ask a Librarian questions within 48 hours.
If you do not receive a response within 48 hours, this may be due to one of the
following:
- You may use a spam blocker on your email account. Please unblock (or ask
your service provider to unblock) @acpl.info and @acpl.lib.in.us and resubmit
your question.
- You may have provided an incomplete or mistyped email address. Most email
addresses will follow this pattern: username@service.com. Please resubmit
your question using our web form, being certain your email address is entered
correctly.
- The library uses a spam blocker which may under specific conditions prevent
us from receiving your email.
- Response times may occasionally exceed 48 hours due to holiday or emergency
closings.
We hope you enjoy the convenience of Ask a Librarian. |